returns
What if I want to return or exchange something?
Guaranteed Satisfaction: If you are not satisfied for any reason with any item, please return it to us in the original package and in resalable condition within 45 days of the purchase date for a refund, credit or exchange. If the error is ours, we will refund your original shipping and return shipping.
Whom do I contact about questions or problems with my order?
Call our Customer Service Department at 1-800-409-2457.
When can a customer service representative be reached?
Monday through Friday 8am-4:30pm CST.
Most of our Customer Service Representatives are working parents whose children help us
test our products. They know
our catalog well and are happy
to answer your questions,
whether you plan to buy or not!
Ask them about:
- Age ranges or gift suggestions
- Backorders or service problems
- Free catalogs for friends
- Help with ordering
Are shipping charges refundable?
If the error is ours, we will refund your original shipping and return shipping.
Send your return to us with the shipper of your choice
Securely package your return, including the Return Form, and send to:
Musical Kidz
Attn: Returns
PO Box 323
Louisiana, MO 63353
You pay for postage at the point of return.
Back Orders
When temporarily out of an item, we will backorder it for you. Your credit card will not be charged until it ships.
Gift Orders
- Send a current catalog and GIFT CERTIFICATE for any amount to a friend.
- Send a GIFT CARD with your message, for just $1.
- Be sure to enclose your message if you are ordering by mail.
Secured Shopping 24/7
Shop anytime from the privacy of your home with our secured shopping cart.
shipping
At Musical Kidz, shipping and handling charges are based on:
- the delivery option you choose at checkout
- the weight, size, dimensions of your items and the order value
- your shipping preferences
You'll see your shipping cost listed on the "Shipping" page in Checkout. After reviewing the page, you can submit your order. Some items have a flat shipping fee due to oversized packages or special shipping requirements. This is indicated in the product description. Items may be shipped by a variety of carriers.
What is the standard delivery for Musical Kidz?
Most items will arrive in 7-10 business days. Use the table below to calculate shipping charges, based on the value of your total order.
| Order Value |
Shipping Rate |
| $20.00 or less |
$5.95 |
| $20.01 - $40.00 |
$7.95 |
| $40.01 - $60.00 |
$9.95 |
| $60.01 -$80.00 |
$10.95 |
| $80.01 - $100.00 |
$11.95 |
| $100.01 - $150.00 |
$13.95 |
| Over $150.00 |
$15.95 |
What if I would like rush delivery?
For an additional charge, we can expedite delivery with our 3 business day Express Shipping. If there is an expedited shipping surcharge due to size or weight, it will be noted alongside the item description on the product page. This charge is billed, per address, in addition to the Standard Delivery charges. The following option is available:
| 3 Day Express |
| add $15.00 (within the continental US) |
add $16.75 for Alaska and Hawaii |
When will my order ship?
In most cases we ship in-stock merchandise within 48 hours and you should receive your package within 2-weeks. Please use a street address where possible .
Do you ship to Canada or Overseas?
If you are shipping to Canada or Overseas, please email customerservice@musicalkidz.com or call us at 1-800-409-2457 for rates.
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